At NiNi Deluxe, we are committed to delivering beautifully curated gift boxes and premium-quality products. Every item is carefully inspected before it is packaged and shipped to ensure it meets our quality standards.
Our Quality Promise
We stand behind the quality of our products. If you receive an item that is damaged, defective, or incorrect due to a manufacturing or packing issue, we'll work with you to make it right.
What Our Warranty Covers
Our warranty covers:
- Manufacturing defects
- Items damaged during packing or shipping
- Incorrect items received
- Missing items from your order
If your order is affected by any of the above, please contact us within 48 hours of delivery.
What Is Not Covered
Our warranty does not cover:
- Normal wear and tear
- Damage caused by misuse, accidents, or improper care
- Products altered after delivery
- Change of mind or personal preference
- Minor variations in color, texture, or packaging that may occur due to photography or handcrafted materials
How to Make a Warranty Claim
To submit a warranty claim, please provide:
- Your order number
- A description of the issue
- Clear photographs of the affected item(s)
- Photos of the product packaging, if applicable
Our customer support team will review your claim and respond as quickly as possible.
Resolution
If your warranty claim is approved, we may, at our discretion:
- Replace the affected item
- Send a replacement gift box
- Issue a full or partial refund
- Offer an alternative solution where appropriate
