At NiNi Deluxe, we take great pride in the quality of our products and the care that goes into every gift box. We want you to be completely satisfied with your purchase.
Returns
Due to the nature of our curated gift boxes and baby products, we are unable to accept returns for change of mind, incorrect selection, or unwanted items.
Please ensure all order details are correct before completing your purchase.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, we're here to help.
Please contact us within 48 hours of receiving your order and include:
- Your order number
- A description of the issue
- Clear photos of the damaged or incorrect item(s)
- Photos of the packaging (if applicable)
Our team will review your request and arrange a suitable resolution, which may include a replacement or refund where appropriate.
Refunds
Approved refunds will be processed to your original payment method. Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider.
Shipping charges are non-refundable unless the return is due to our error or a damaged product.
Order Cancellations
If you need to cancel or modify your order, please contact us as soon as possible.
Orders that have already been processed or dispatched cannot be cancelled or changed.
Contact Us
If you have any questions regarding your order or our Returns & Refunds Policy, we'd be happy to assist.
Please visit our Contact Us page or email our customer support team, and we'll respond as quickly as possible.
Thank you for choosing NiNi Deluxe. We appreciate your trust and are committed to providing exceptional products and customer service.
