At NiNi Deluxe, we understand that every gift is sent with love and care. We are committed to delivering your order safely, promptly, and in perfect condition.
Order Processing
- Orders are typically processed within 1–3 business days after payment has been confirmed.
- Orders placed on weekends or public holidays will be processed on the next business day.
- During peak seasons or promotional events, processing times may be slightly longer.
Shipping Times
Estimated delivery times vary depending on your location:
- Domestic Orders: 3–7 business days
- International Orders: 7–15 business days
Please note that these are estimated delivery times and may vary due to customs processing, weather conditions, or carrier delays.
Shipping Rates
Shipping costs are calculated at checkout based on your delivery address, package size, and selected shipping method. Any available free shipping promotions will be clearly displayed during checkout.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to track your package.
International Shipping
We proudly ship to selected international destinations. Please note that international orders may be subject to customs duties, taxes, or import fees imposed by your country's customs authority. These charges are the responsibility of the recipient unless otherwise stated.
Delivery Address
Please ensure your shipping address is complete and accurate before placing your order. NiNi Deluxe is not responsible for delays or failed deliveries resulting from incorrect or incomplete address information.
Delayed or Lost Shipments
While we work with trusted shipping partners, occasional delays may occur beyond our control. If your order has not arrived within the expected delivery timeframe, please contact our customer support team, and we'll be happy to assist in locating your shipment.
Damaged Packages
If your package arrives damaged, please contact us within 48 hours of delivery. Include your order number and clear photos of the package and products so we can investigate and provide an appropriate resolution.
Contact Us
If you have any questions about shipping, delivery, or your order status, please visit our Contact Us page. Our friendly support team is always happy to help.
Thank you for choosing NiNi Deluxe. We take pride in delivering every gift with the same care and attention that goes into creating it.
